No cancellations or changes allowed within 2 days of the appointment.

Deposits are non refundable.

Appointments are kept for 15 mins past the appointment time, Please make sure your are on time or your appointment may be cancelled & deposit forfeited.

If you are running late, Please sms 0438558038 with ETA.

Appointments can rescheduled & deposit rolled over with 48hrs notice.

Any appointments rescheduled or cancelled within 48hrs of appointment time are subject to forfeiting the deposit paid.

Credits are kept for a max. of 6 weeks from issue date. No credits are issues for change of mind.

Colour consultations are final & any colour changes, blonde toners, purple shampoos used after your colour match may result in a difference of colour. Your hair extension technician is not liable for any colour differences and no monies are refunded.

You consent the Salon to take photographs of the provided service.

You consent the Salon sharing the photograph to social media for marketing campaigns or testimonials.

You acknowledge that i have been informed of the process / services being informed & if i do not i will make all efforts to understand before any services are performed.

You have made myself aware of the risks involved to my natural hair for any / all services being performed. I agree that in the event of hair breakage, hair loss etc. etc. that the technician or salon will not be held responsible.

You confirm that the Salon will not be responsible or liable if the result of the service is not as expected as it should be.

You understand that if an allergic reaction or sensitivity occurs, I will not hold my technician or salon at fault. The charge for the removal of hair extensions is not included in the original fee.

You acknowledge that the services performed are final after the application. Any changes to the style, placement, length, volume etc. etc. will be charged accordingly.

You acknowledge that hair extensions are sensitive and different from intact human hair. I understand that using any products that are not purchased from the salon may damage / dry out the hair extensions. I am fully aware and responsible for the daily care of the hair extensions & that if I brush my hair hard or if the extensions are pulled that it can be ripped from the track & or roots. This is not the responsibility of the salon or hair extensionist.

You understand it is normal to lose your natural hair daily & for the hair extensions to shred hair, I agree to advise the technician immediately if i feel anything is abnormal.

You confirm that I will follow the recommended and the suggested follow-ups / move up / maintenance requests of the salon in maintaining my hair extensions.

You am aware that all hair types are different & require different follow up schedules.

You understand that the 'no refund' policy held by the salon.

You understand that i have 72hrs to advise the technician of any concerns / issues i may have after services performed, failure to do so may result in additional fees charged.

You agree i will not defame the name of the salon or technician publicly on social media, google reviews etc. in the event of any services performed do not meet my expectations.